Ordering Dr Zoo online
We usually post items within a day of receiving the order.
We post orders for $6.90 anywhere in Australia using Australia Post. Orders to WA, NT and SA we ship in express bags to ensure you get your order within 3 days. Large orders or gift boxes will go via Australia Post which can take between 3-5 days. International: We calculate the shipping cost at checkout for you.
Payment
Payment can be made via credit card (Mastercard and Visa), Paypal, or Direct Deposit using internet banking in Australia. (eWAY customer ID 19762861)
Feel free to email us at info@drzoo.com.au if you have any questions.
Tracking
All orders are tracked. If you are not available to sign for your parcel, a calling card will be left and your parcel will be awaiting pickup from your local post office the following working day.
Return Policy
Dr Zoo has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange. Simply email us explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange.
This should be done within 60 days of receipt and the product(s) must be substantially unused. For all orders outside of Australia, the return postage will be at the customers cost. When returning goods, please keep proof of return shipment in the event the parcel goes missing in transit.
If you decide to cancel your order, please just contact us via email at info@drzoo.com.au.
Privacy Policy
All information provided to Dr Zoo is kept confidential and used simply for the processing of your orders. No emails or personal information is provided to any third party.
Security
For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.
Please check that the 'padlock' icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your data in transit.
